Medical Office Assistant II - Scheduling & Admin Support

Brigham and Women's Hospital; West Bridgewater (MA); On-site; USD 25,000 - 34,000; Part time

Job summary

The Brigham and Women's Hospital, Inc. seeks an experienced administrative professional to support clinical service operations. The role involves scheduling, patient check-in/out, and billing-related tasks to ensure smooth daily operations.

Ideal candidates will have CMAA certification, 2–3 years of office experience, and strong communication skills. Per diem position with onsite work at the facility and a focus on accurate record-keeping.

Qualifications

• High School Diploma or Equivalent required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• 2-3 years of office experience required.
• Proficiency with Office Suite and ability to manage routine calls and inquiries.
• Strong written and verbal communication skills.

Responsibilities

• Perform routine administrative and clerical duties related to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as Super User for scheduling, registration and billing systems.
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (e.g. surgical scheduling) at more advanced competency level.

Skills

Office software

Phone system handling

Written communication

Time management

multitasking

General administrative tasks

Education

High School Diploma or Equivalent

CMAA Certification

Tools

Office Suite

Job description

The Brigham and Women's Hospital, Inc. seeks an experienced administrative professional to support clinical service operations. The role involves scheduling, patient check-in/out, and billing-related tasks to ensure smooth daily operations.

Ideal candidates will have CMAA certification, 2–3 years of office experience, and strong communication skills. Per diem position with onsite work at the facility and a focus on accurate record-keeping.