Ambulatory Care Access Specialist | Flexible Hours

UMass Memorial Health; United States; On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health seeks an administrative professional to manage ambulatory care appointments, assist with financial counseling, interpreter services, and social work referrals, and alert providers to urgent patient care needs.

The role involves greeting patients, verifying demographics, collecting co-pays, obtaining consent, and directing patients to appropriate contacts. Strong communication and computer skills are essential for a fast-paced clinical setting.

Qualifications

• High School Diploma required.
• Associate or Bachelor’s degree preferred.
• 3 years of related experience; waived if degree held.
• Ability to use specialized applications software and computer systems.
• Multifunctional and able to work under stressful situations.
• Knowledge of business office procedures and medical terminology/procedures preferred.

Responsibilities

• Greet visitors and patients for scheduled and urgent appointments and procedures.
• Confirm and verify patient demographic and insurance information.
• May collect co-payments from patients upon arrival.
• Obtain signatures of consent for treatment and insurance/billing information.
• Assess patients’ needs including financial counseling, interpreter services, and social services.

Skills

Experience with healthcare admin

Software/computer skills

Communication skills

Education

High School Diploma

Associate/Bachelor’s degree preferred

Job description

UMass Memorial Health seeks an administrative professional to manage ambulatory care appointments, assist with financial counseling, interpreter services, and social work referrals, and alert providers to urgent patient care needs.

The role involves greeting patients, verifying demographics, collecting co-pays, obtaining consent, and directing patients to appropriate contacts. Strong communication and computer skills are essential for a fast-paced clinical setting.