Medical Office Patient Services Coordinator

Northwestern Memorial Healthcare; St. Charles Township (IL); On-site; USD 26,000 - 34,000; Part time

Job summary

Northwestern Memorial Healthcare Patient Services Representative in Illinois supports our mission by delivering exceptional patient service in a medical practice office. You will adhere to our Code of Ethics and Confidentiality while handling front-office tasks with integrity.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, answering phones, and scheduling appointments. You will coordinate outside testing and act as liaison between patients and the practice,

Qualifications

• High school diploma or GED required.
• 0–2 years of experience in a customer service role.
• Preferred: 1–3 years in a physician office.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients as they enter the office and performs patient registration, verifying insurance and collecting co-pays and balances.
• Obtains and updates patient demographics and company information from all patients.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Performs daily tasks with emphasis on patient safety and confidentiality.

Skills

Customer service

Medical terminology

Phone handling

Registration & scheduling

Education

High school diploma or GED

Job description

Northwestern Memorial Healthcare Patient Services Representative in Illinois supports our mission by delivering exceptional patient service in a medical practice office. You will adhere to our Code of Ethics and Confidentiality while handling front-office tasks with integrity.

Responsibilities include greeting patients, verifying insurance, collecting co-pays, answering phones, and scheduling appointments. You will coordinate outside testing and act as liaison between patients and the practice,