Patient Services & Scheduling Specialist

Advocate Health; West Allis (WI); On-site; USD 21,000 - 26,000; Full time

Job summary

Advocate Health in Wisconsin is seeking a front desk team member to welcome patients, collect demographics and insurance details, verify coverage, and post payments. This role supports scheduling, tests, and patient education.

You will coordinate appointments, cancellations, and arrivals, communicate test preparations, and help patients navigate the visit from check-in to check-out, ensuring accuracy and courtesy in a busy medical office.

Qualifications

• Excellent customer service skills.
• Excellent communication with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office or similar applications and email.
• Keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand instructions and sort/file information alphabetically/numerically.
• Ability to work in a fast-paced environment with attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine information requests.
• Registers patients; verifies insurance; collects co-pays, deductibles, balances; posts payments.
• Schedules appointments and coordinates cancellations, reschedules, and additions; provides test prep details.
• Updates insurance and other data and communicates changes to patients.
• Ensures patient information is complete and accurate per payer requirements.
• Identifies and reports registration problems to appropriate staff.
• Monitors patient flow to ensure efficient, courteous care; assists with transportation, directions, wheelchair, etc.
• Performs visit closure including checkout and follow-up scheduling; provides visit summaries.
• May file/retrieve/deliver patient information and complete forms/documentation.

Skills

Excellent customer service

Written and verbal communication

Interpersonal skills

Keyboarding/data entry speed

Organizational skills

Follow instructions

Attention to detail

Education

High School Graduate

Tools

Microsoft Office or similar

Email

Personal computers

Job description

Advocate Health in Wisconsin is seeking a front desk team member to welcome patients, collect demographics and insurance details, verify coverage, and post payments. This role supports scheduling, tests, and patient education.

You will coordinate appointments, cancellations, and arrivals, communicate test preparations, and help patients navigate the visit from check-in to check-out, ensuring accuracy and courtesy in a busy medical office.