Patient Access & Scheduling Specialist

Advocate Health; West Allis (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a customer-focused front-desk professional in Wisconsin to greet patients, register them, verify insurance, collect payments, and manage appointments. The role emphasizes accurate data entry, excellent communication, and efficient patient flow in a busy medical office.

The ideal candidate has a high school diploma, strong organizational skills, and the ability to handle multiple tasks with attention to detail in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and communication skills essential.
• Proficiency in basic computer applications and email.
• Ability to enter data accurately and efficiently.
• Excellent organizational skills and attention to detail.
• Ability to follow written and verbal instructions.

Responsibilities

• Greets patients and visitors and responds to routine information requests; answers calls and messages.
• Registers patients, verifies insurance and collects co-pays; posts payments and updates records.
• Schedules appointments and coordinates cancellations and additions; informs patients of test prep and arrival times.
• Maintains accurate insurance and demographic data; communicates changes to relevant staff.
• Ensures completeness of information and adherence to payer requirements.
• Monitors patient flow and provides assistance such as directions or transportation arrangements.
• Checks out patients after visits, schedules follow-ups, and provides visit summaries.
• Files and retrieves patient information as needed and completes required forms.

Skills

Customer service

Communication

Computer literacy

Keyboarding/data entry

Organization

Reading/writing instructions

Detail orientation

Speed and accuracy

Education

High School Graduate

Tools

Microsoft Office

Email (electronic mail)

Job description

Advocate Health is seeking a customer-focused front-desk professional in Wisconsin to greet patients, register them, verify insurance, collect payments, and manage appointments. The role emphasizes accurate data entry, excellent communication, and efficient patient flow in a busy medical office.

The ideal candidate has a high school diploma, strong organizational skills, and the ability to handle multiple tasks with attention to detail in a fast-paced environment.