Patient Services Specialist - Registration & Scheduling

Advocate Health Care; South Milwaukee (WI); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health Care in Wisconsin is seeking a 38-hour-per-week Registration Clerk in South Milwaukee for shifts 7:00 A.M. to 6:30 P.M. The role handles greeting patients, registering, scheduling, insurance verification, and patient payments.

This entry-level position requires a high school diploma and offers comprehensive benefits. Strong customer service, communication, and basic computer skills are essential.

Qualifications

• Excellent customer service and communication abilities.
• Proficient in basic computer applications including MS Office.
• Accurate data entry with speed and attention to detail.
• Ability to work in a fast-paced environment.

Responsibilities

• Greets patients and visitors and responds to routine requests for information.
• Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and balances; posts payments and updates demographic/insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules.
• Provides information regarding test preparations and directions to arrive on time.
• Updates insurance and demographic data and communicates changes to patients as appropriate.
• Ensures information is complete and accurate per payer requirements.
• Monitors patient flow to ensure efficiency and courtesy; assists with transportation and directions.
• Performs visit closure including checkout and scheduling follow-ups.

Skills

Customer service

Communication

Computer skills

Data entry

Organizational skills

Reading/writing instructions

Attention to detail

Education

High School Graduate

Job description

Advocate Health Care in Wisconsin is seeking a 38-hour-per-week Registration Clerk in South Milwaukee for shifts 7:00 A.M. to 6:30 P.M. The role handles greeting patients, registering, scheduling, insurance verification, and patient payments.

This entry-level position requires a high school diploma and offers comprehensive benefits. Strong customer service, communication, and basic computer skills are essential.