Patient Services & Scheduling Coordinator

Hugh Chatham Health, Inc.; Mequon (WI); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health in Mequon, WI is seeking an Administrative Assistant for Outpatient Rehabilitation. The role supports front-desk operations, scheduling, billing-related tasks, and medical records coordination, ensuring smooth patient flow and accurate data entry.

The ideal candidate has a High School diploma, roughly 1 year of scheduling/clerical experience, and strong communication and organizational skills. This is a full-time, 40-hour-per-week position in a typical clinical office setting.

Qualifications

• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written, and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel. Coordinates related administrative aspects such as agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation.
• Schedules patients and enters information into the computer system. Coordinates patient appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls and resolves problems appropriately.
• Assembles, copies, and releases patient medical records. Works with Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently. Operates and maintains office equipment (fax, printer, photocopier, etc.) and may order office supplies.
• Completes referrals, tracks, and follows up on need for re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records. Maintains logs and reports; performs simple calculations as needed. Assists with gathering, organizing, and compiling data for reports, meetings, etc.

Skills

Multitasking

Communication

Organizational skills

Office equipment operation

Education

High School Graduate

Tools

Microsoft Office

Job description

Advocate Health in Mequon, WI is seeking an Administrative Assistant for Outpatient Rehabilitation. The role supports front-desk operations, scheduling, billing-related tasks, and medical records coordination, ensuring smooth patient flow and accurate data entry.

The ideal candidate has a High School diploma, roughly 1 year of scheduling/clerical experience, and strong communication and organizational skills. This is a full-time, 40-hour-per-week position in a typical clinical office setting.