Patient Services & Scheduling Specialist

Summit Health; Warren Township (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, patient-focused front desk specialist to greet visitors, manage registrations, and maintain smooth patient flow across satellite offices. You will handle phone coverage, verify insurance, post payments, schedule tests, and coordinate with clinical staff to support timely pre-authorizations and accurate records.

Strong English communication and customer service skills are required; prior PSR experience and familiarity with EHR/Practice Management Systems are a

Qualifications

• High School Graduate or GED required; Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers telephone promptly, directs calls, takes messages and demonstrates appropriate etiquette.
• Informs patients of delays in physician schedules and assists with comfort during delays.
• Posts self-pay charges, collects payments, reconciles daily payments, and matches receipts to schedules.
• Opens/closes batches, reconciles collections, prepares deposits and documents corrections.
• Scans insurance cards, performs verifications, updates patient accounts including demographics, insurance, HIPAA forms and waivers.
• Schedules appointments accurately; confirms future appointments; checks eligibility and phone reports.
• Enters orders for diagnostic tests, follows workflows, and facilitates pre-authorizations with clinical staff.
• Completes referrals and communicates issues to the Supervisor/Manager promptly.

Skills

Customer service

Communication

English fluency

Education

High school diploma or GED

Associate degree preferred

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a friendly, patient-focused front desk specialist to greet visitors, manage registrations, and maintain smooth patient flow across satellite offices. You will handle phone coverage, verify insurance, post payments, schedule tests, and coordinate with clinical staff to support timely pre-authorizations and accurate records.

Strong English communication and customer service skills are required; prior PSR experience and familiarity with EHR/Practice Management Systems are a