Patient Concierge & Scheduling Specialist

Summit Health Management, LLC; United States; On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, patient-focused receptionist/PSR to support registration, scheduling, billing, and claims processes. You will assist patients, verify insurance, handle payments, and coordinate with care teams across multiple sites.

The role requires excellent communication, strong organization, and proficiency with EHR/Practice Management systems; prior PSR experience is a plus. This position offers on-site work across satellite locations and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.
• Excellent customer service and English communication skills.
• Ability to organize and multitask in a medical office.
• Knowledge of medical office terminology helpful.
• Basic computer proficiency and Windows environment experience.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greet visitors and direct them professionally.
• Manage patient registration and efficient patient flow.
• Answer phones, route calls, and take messages.
• Inform patients of delays and assist with comfort.
• Process self-pay charges, payments, and receipts; reconcile daily payments.
• Open/close batches, reconcile deposits, and document corrections.
• Scan insurance cards, perform verifications, and update accounts.
• Schedule and confirm appointments; review eligibility and reports.
• Enter orders for diagnostic tests and procedures per workflows.
• Coordinate pre-authorizations with care teams.
• Complete referrals and enter into systems.
• Communicate problems or issues to supervisor promptly.
• Perform general clerical duties (faxing, filing, scanning).
• Support other locations and flexible schedules as needed.

Skills

Customer service

English communication

Multitasking

Windows or computer skills

EHR experience

Phone etiquette

Medical terminology

Education

High School diploma or GED

Associate degree preferred

PSR experience preferred

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a friendly, patient-focused receptionist/PSR to support registration, scheduling, billing, and claims processes. You will assist patients, verify insurance, handle payments, and coordinate with care teams across multiple sites.

The role requires excellent communication, strong organization, and proficiency with EHR/Practice Management systems; prior PSR experience is a plus. This position offers on-site work across satellite locations and comprehensive benefits.