Patient Services & Scheduling Specialist

Mercy; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet patients, schedule visits, and perform clerical tasks for physicians and clinic staff.

Responsibilities include data entry, answering calls, managing appointments, and handling patient payments. The role requires strong communication and a commitment to confidentiality in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enters patient information into the computer system.
• Answers calls and schedules appointments; dispatches messages.
• Monitors and revises physician schedules as needed.
• Handles payments and sets up payment plans when applicable.

Skills

Customer service

Data entry

Computer skills

Communication

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Basic office software

Job description

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet patients, schedule visits, and perform clerical tasks for physicians and clinic staff.

Responsibilities include data entry, answering calls, managing appointments, and handling patient payments. The role requires strong communication and a commitment to confidentiality in a fast-paced clinic environment.