Gastroenterology Scheduling Specialist

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Gastroenterology is seeking an administrative receptionist to schedule appointments, route calls, greet patients, and perform general front-office duties.

This full-time role Monday–Friday requires accuracy, discretion with patient information, and proficient basic computer skills; strong English communication is essential. Join Mercy to work with a caring, collaborative team and support efficient patient flow in a busy clinic.

Qualifications

• Must read and communicate effectively in English.
• Basic computer knowledge required.

Responsibilities

• Answers the telephone in a friendly and compassionate manner.
• Accurately takes telephone messages and forwards them to the appropriate co-worker.
• Confirms the next day's appointments for the physicians and lab.
• Reschedules appointments for physicians as their schedules change.
• Demonstrates a thorough understanding of physicians scheduling templates by accurately scheduling the patient's problems according to physician directives.
• Directs patients to the CBO account representatives when a flasher is discovered on the patient's account.
• Promptly notifies the clinic co-workers regarding physician schedule changes.
• Demonstrates the ability to perform job functions with minimal supervision.
• Performs job functions in a manner which is consistent with protecting patient confidentiality.
• Demonstrates a working knowledge of Epic referrals by consistently working the referral report.

Skills

English communication

Computer basics

Education

High School Diploma or equivalent

Job description

Mercy Clinic Springfield - Gastroenterology is seeking an administrative receptionist to schedule appointments, route calls, greet patients, and perform general front-office duties.

This full-time role Monday–Friday requires accuracy, discretion with patient information, and proficient basic computer skills; strong English communication is essential. Join Mercy to work with a caring, collaborative team and support efficient patient flow in a busy clinic.