Patient Services Representative - Whiteside Pediatrics (Weekdays, Full Time)

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet and assist patients, handle scheduling, and manage clerical tasks for physicians and staff.

This full-time role runs Monday through Friday, 8:00 AM to 5:00 PM. A high school diploma and strong communication, computer, and confidentiality skills are required to ensure smooth patient care and billing processes.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills and data entry.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information; provides forms for tests and interoffice communications; secures signatures.
• Enters new and established patient information into the computer.
• Answers incoming calls and sets appointments; dispatches messages for staff.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collects payments.
• Answers questions on insurance claims, disability benefits, home health care, medical equipment, and referrals.

Skills

Strong verbal and written comms

Basic computer skills

Excellent customer service

Accuracy and attention to detail

Confidentiality & privacy compliance

Adaptability under pressure

Clinic Front Desk Training post-hire

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details:

Mercy Clinic Springfield - Whiteside Pediatrics

Full-Time: Monday - Friday

8:00AM to 5:00PM

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Minimum Qualifications:

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.