Patient Services Front Desk Specialist

Mercy; Ozark, Northern (MO, KY); Híbrido; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Resumo da oferta

Mercy Orthopedic Hospital in Springfield, MO is seeking a Patient Service Representative to be the welcoming face at the front desk. You will manage check-in/check-out, schedule appointments, and maintain patient records with warmth and professionalism.

This role emphasizes compassionate service, confidential data handling, and collaboration with clinicians to ensure smooth daily operations. Mercy offers benefits and a supportive team environment.

Qualificações

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency, including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and uphold privacy standards.
• Adaptability and professionalism in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training following hire.
• One year of medical office, healthcare, or customer service experience.

Responsabilidades

• Greet and assist patients, families, and visitors with professionalism and warmth
• Manage front desk operations and patient check-in/check-out processes
• Schedule appointments and maintain accurate patient records
• Verify and update patient information
• Answer phones and assist with patient inquiries
• Support providers and clinical staff to ensure efficient daily operations
• Create a welcoming, organized, and positive experience for every patient

Conhecimentos

Front desk

Customer service

Data entry

Microsoft Office

Attention to detail

Formação académica

High school diploma or equivalent

Ferramentas

MS Office suite

Descrição da oferta de emprego

Mercy Orthopedic Hospital in Springfield, MO is seeking a Patient Service Representative to be the welcoming face at the front desk. You will manage check-in/check-out, schedule appointments, and maintain patient records with warmth and professionalism.

This role emphasizes compassionate service, confidential data handling, and collaboration with clinicians to ensure smooth daily operations. Mercy offers benefits and a supportive team environment.