Patient Services Specialist — Compassionate Clinic Front Desk

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet and assist patients, handle scheduling, and manage clerical tasks for physicians and staff.

This full-time role runs Monday through Friday, 8:00 AM to 5:00 PM. A high school diploma and strong communication, computer, and confidentiality skills are required to ensure smooth patient care and billing processes.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills and data entry.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information; provides forms for tests and interoffice communications; secures signatures.
• Enters new and established patient information into the computer.
• Answers incoming calls and sets appointments; dispatches messages for staff.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collects payments.
• Answers questions on insurance claims, disability benefits, home health care, medical equipment, and referrals.

Skills

Strong verbal and written comms

Basic computer skills

Excellent customer service

Accuracy and attention to detail

Confidentiality & privacy compliance

Adaptability under pressure

Clinic Front Desk Training post-hire

Education

High school diploma or equivalent

Job description

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet and assist patients, handle scheduling, and manage clerical tasks for physicians and staff.

This full-time role runs Monday through Friday, 8:00 AM to 5:00 PM. A high school diploma and strong communication, computer, and confidentiality skills are required to ensure smooth patient care and billing processes.