Patient Services Representative - Whiteside Pediatrics (Weekdays, Full Time)

Mercy; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Clinic Springfield - Whiteside Pediatrics is seeking a Patient Service Representative to greet patients, schedule visits, and perform clerical tasks for physicians and clinic staff.

Responsibilities include data entry, answering calls, managing appointments, and handling patient payments. The role requires strong communication and a commitment to confidentiality in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure with professionalism.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enters patient information into the computer system.
• Answers calls and schedules appointments; dispatches messages.
• Monitors and revises physician schedules as needed.
• Handles payments and sets up payment plans when applicable.

Skills

Customer service

Data entry

Computer skills

Communication

Confidentiality

Adaptability

Education

High school diploma or equivalent

Tools

Basic office software

Job description

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details

Mercy Clinic Springfield - Whiteside Pediatrics Full-Time: Monday - Friday 8:00AM to 5:00PM

Overview

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Minimum Qualifications

Education: High school diploma or equivalent.

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

• medical
• dental
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.