Patient Services & Scheduling Specialist

100 Greater Baltimore Medical Center, Inc.; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

100 Greater Baltimore Medical Center, Inc. seeks a clerical support role to help manage practice operations. You will handle customer service, telephone management, scheduling, registration and copay collections in a busy medical environment.

Qualifications include a high school diploma or GED and at least 6 months of related experience; knowledge of medical terminology is preferred. Strong communication, organization, and attention to detail are essential.

Qualifications

• High School diploma or GED required.
• 6 months of related experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Responds to general inquiries by relating or referring to established policies and procedures.
• Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart.
• Responsible for managing high volume of telephone calls Generates telephone encounters from patient calls and routes to providers for review and follow up.
• Responsible for addressing all telephone messages by end of day.
• Performs (pre) registration and confirmation of patient appointments prior to date of service.
• Check in patient, verify insurance, collect and scan identification and insurance cards.
• Responsible for managing referral work queues.
• Schedules patient appointments from active referrals and/or attaches referrals to appointments scheduled.
• Responsible for managing incoming faxes, routing results and correspondence to appropriate provider and or staff.
• Scan incoming medical records to patient’s MRN.
• Responsible for addressing and responding to In basket messages from patients and providers.
• Responsible for closing out In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collect patient co-payments, form fees and outstanding balances.
• Performs simple arithmetic calculations, reconciles all monies collected and makes deposits.
• Assist with scheduling diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, and MCO’s.

Skills

Customer service

Medical terminology

Communication skills

Arithmetic basics

Time management

Multitasking

Education

High School or GED

Job description

100 Greater Baltimore Medical Center, Inc. seeks a clerical support role to help manage practice operations. You will handle customer service, telephone management, scheduling, registration and copay collections in a busy medical environment.

Qualifications include a high school diploma or GED and at least 6 months of related experience; knowledge of medical terminology is preferred. Strong communication, organization, and attention to detail are essential.