Patient Services Coordinator

Boston Medical Center; Baltimore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

GBMC HealthCare in Baltimore, MD seeks a patient-oriented clerical assistant to support practice operations. You will handle scheduling, registration, and copay collection, while assisting patients with MyChart and referrals.

The role requires a High School diploma or GED, 6 months of related experience, and strong communication and organizational skills. This is an on-site position aligned with GBMC values.

Qualifications

• High School diploma or GED required.
• 6 months of related experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Receives and screens visitors and telephone calls and responds to inquiries.
• Registers patients and performs data entry of demographics and insurance.
• Verifies insurance and obtains referrals if needed before service.
• Assists patients with MyChart enrollment and pre-registration tasks.
• Manages high volume of telephone calls and routes to providers for follow-up.
• Checks in patients, scans IDs/insurance cards, and collects copays.
• Schedules appointments and coordinates referrals and testing as needed.
• Responds to EPIC Secure chats and In Basket messages.
• Performs routine document handling and ensures accuracy of patient records.

Skills

Customer service

Medical terminology

Written communication

Oral communication

Arithmetic

Organization

Multitasking

Education

High School diploma / GED

Job description

GBMC HealthCare in Baltimore, MD seeks a patient-oriented clerical assistant to support practice operations. You will handle scheduling, registration, and copay collection, while assisting patients with MyChart and referrals.

The role requires a High School diploma or GED, 6 months of related experience, and strong communication and organizational skills. This is an on-site position aligned with GBMC values.