Patient Services & Scheduling Coordinator

University of Maryland Medical System Corporation; La Plata (MD); On-site; USD 24,000 - 34,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a clerical assistant to support clinical operations. The role handles scheduling, registration, patient queries, and copay collections, ensuring accurate patient data and timely appointments.

Responsibilities include verifying demographics, processing referrals, and preparing exam rooms. Prior front-desk experience in healthcare is preferred, with a High School Diploma or GED required; certification in scheduling/registration is a plus.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience required; one year of front-desk experience preferred.
• Healthcare setting experience preferred; scheduling/registration certification preferred.

Responsibilities

• Receives and screens visitors and calls; provides information.
• Calls patients to verify appointments.
• Verifies patient demographics and insurance prior to visits; data entry of demographics.
• Registers patients at visits and collects patient-responsible payments (co-pays, balances).
• Schedules patients for physician visits; maintains appointment calendars.
• Processes referral requests per clinic procedures.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of visitors and processes departmental mail.
• Prepares exam rooms; cleans between patients and at day end.
• Tracks labs and coordinates file updates (charts, labs, x-rays, dictated notes).
• Pulls/prepares charts for current/follow-up appointments.
• Maintains medical records per protocols; discharges patients with receipts and future appointments.

Skills

Customer service

Phone management

Scheduling

Registration

Copay collections

Education

High School Diploma or GED

Certification in scheduling and registration

Job description

University of Maryland Medical System Corporation is seeking a clerical assistant to support clinical operations. The role handles scheduling, registration, patient queries, and copay collections, ensuring accurate patient data and timely appointments.

Responsibilities include verifying demographics, processing referrals, and preparing exam rooms. Prior front-desk experience in healthcare is preferred, with a High School Diploma or GED required; certification in scheduling/registration is a plus.