Patient Services Specialist - Baltimore Health Center

BALTIMORE MEDICAL SYSTEM, INC.; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Baltimore Medical System (BMS) is a community-based, nonprofit organization delivering primary and outpatient care in the Greater Baltimore area. The service representative role supports a cross-trained team handling pre-registration, scheduling, insurance verification, and patient communications within a busy health center.

The position requires a high school diploma or equivalent and at least one year of customer service experience; familiarity with medical terminology is preferred and prior

Qualifications

• High School Diploma or equivalent education and/or experience.
• One year of experience in customer service.
• Basic medical terminology is preferred.
• One year of experience in health care.

Responsibilities

• Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management.
• Medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc.
• Greeting patients and providing quality customer service in person and on the telephone.
• Assisting patients by tasking messages through EHR to providers and clinical staff.
• Handling all incoming mail and assigned faxes and distributing them to appropriate departments.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Baltimore Medical System (BMS) is a community-based, nonprofit organization delivering primary and outpatient care in the Greater Baltimore area. The service representative role supports a cross-trained team handling pre-registration, scheduling, insurance verification, and patient communications within a busy health center.

The position requires a high school diploma or equivalent and at least one year of customer service experience; familiarity with medical terminology is preferred and prior