Patient Experience Specialist

Gbmc-Healthcare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore is seeking an organized clerical professional to support practice operations. Under limited supervision you will handle customer service, manage telephone calls, scheduling, registration, and copay collections, while maintaining accuracy in data entry.

Responsibilities include checking in patients, verifying insurance, obtaining referrals, assisting with MyChart, routing faxes, and addressing In Basket messages.

Qualifications

• High School diploma or GED required.
• Experience in medical office or patient-facing roles preferred.
• Familiarity with EPIC and MyChart is an advantage.

Responsibilities

• Receives and screens visitors and calls; answers general inquiries.
• Schedules appointments and performs data entry for patient demographics and insurance.
• Verifies insurance information and obtains referrals when needed.
• Assists patients with MyChart registration and portal use.
• Checks in patients, verifies insurance, collects IDs and insurance cards.
• Manages high volume of phone calls and routes messages to providers.
• Routs faxes and scans, routes results, and responds to In Basket messages.

Skills

Customer service

Medical terminology

Written & oral communication

Arithmetic

Organizational skills

Multitasking

Education

High School diploma/GED

Tools

EPIC

MyChart

Job description

GBMC HealthCare in Baltimore is seeking an organized clerical professional to support practice operations. Under limited supervision you will handle customer service, manage telephone calls, scheduling, registration, and copay collections, while maintaining accuracy in data entry.

Responsibilities include checking in patients, verifying insurance, obtaining referrals, assisting with MyChart, routing faxes, and addressing In Basket messages.