Patient Services Specialist - Front Desk & Scheduling

Greater Baltimore Medical Center (GBMC); Towson (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

Greater Baltimore Medical Center in Towson, MD seeks a friendly, organized medical office clerk to support practice operations under limited supervision. You will greet visitors and callers, relay information, schedule appointments, register patients, and assist with copay collections.

The role requires a high school diploma or GED, at least 6 months of related experience, knowledge of medical terminology preferred, and strong written and verbal communication.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Knowledge of medical terminology preferred.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and phone calls. Relays information per policies and provides patient-facing service.
• Schedule patient appointments and perform data entry of demographics and insurance.
• Verify insurance information and obtain referrals as needed prior to visit.
• Assist patients with registering for MyChart.
• Manage high volume of telephone calls and route encounters to providers for review and follow up.
• Check in patients, verify insurance, collect and scan IDs.
• Responsible for addressing and responding to In basket messages.
• Collect patient co-payments and reconcile payments; perform deposits.
• Assist with scheduling diagnostic tests and preregistration for procedures.

Skills

Customer service

Medical terminology knowledge

Written and verbal communication

Arithmetic

Organization and prioritization

Multitasking

Education

High School or GED

Job description

Greater Baltimore Medical Center in Towson, MD seeks a friendly, organized medical office clerk to support practice operations under limited supervision. You will greet visitors and callers, relay information, schedule appointments, register patients, and assist with copay collections.

The role requires a high school diploma or GED, at least 6 months of related experience, knowledge of medical terminology preferred, and strong written and verbal communication.