Patient Services & Scheduling Specialist

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Patient Service Representative to greet patients in person, on the phone, or via electronic correspondence. You will manage scheduling, update patient information, check in/out, and liaise with management on patient suggestions.

Responsibilities include verifying appointment details, registering new patients, handling referrals and triage calls, processing payments, and maintaining patient confidentiality while using EMR systems to ensure

Qualifications

• Minimum of one (1) year of customer service and/or medical office experience preferred.
• High school diploma or equivalent required; an associate degree is preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).

Responsibilities

• Greets arriving patients, verifies appointment information, and notifies nursing staff in accordance with policies and procedures.
• Registers new patients and assists them in completion of necessary forms.
• Verifies and updates current patient information (demographic, financial, and clinical) in the EMR system.
• Schedules future appointments based on procedure type, time requirements, and provider schedules.
• Answer incoming phone calls and make outbound calls, gathering information to route appropriately.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Westchester Medical Center Health Network is seeking a Patient Service Representative to greet patients in person, on the phone, or via electronic correspondence. You will manage scheduling, update patient information, check in/out, and liaise with management on patient suggestions.

Responsibilities include verifying appointment details, registering new patients, handling referrals and triage calls, processing payments, and maintaining patient confidentiality while using EMR systems to ensure