Patient Experience Specialist

Westchester Medical Center; Town of Mount Pleasant (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Westchester Medical Center in New York is seeking a Patient Service Representative to greet patients, manage scheduling, update information, check in/out, and act as liaison with management.

You will handle in-person, phone, and electronic communications, verify demographics and insurance, process payments, and support triage for patient care. Bilingual English/Spanish preferred; MS Office and EMR skills required.

Qualifications

• At least 1 year in customer service or medical office preferred.
• Proficiency with MS Office and EMR systems.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Greets patients, verifies appointment information, and notifies nursing staff.
• Registers new patients and assists with forms.
• Updates patient demographics, financial, and clinical data in the EMR.
• Scans documents and insurance cards.
• Schedules appointments based on procedure types and provider calendars.
• Answers inbound calls and makes outbound calls; triage as needed.
• Processes referrals and handles insurance pre-authorizations.
• Accepts payments, issues receipts, and reconciles cash.
• Monitors patient flow from lobby to exam room; communicates delays.
• Provides translation for non-English speakers when needed.
• Maintains confidentiality and professional appearance.
• Utilizes software to maximize productivity.
• Develops and maintains electronic files.
• Collaborates with leadership, staff, and external parties.
• Other duties as assigned.

Skills

Customer service

Communication

Bilingual

Office procedures

Education

High school diploma or equivalent

Associate degree preferred

Tools

EMR system

Microsoft Office

Job description

Westchester Medical Center in New York is seeking a Patient Service Representative to greet patients, manage scheduling, update information, check in/out, and act as liaison with management.

You will handle in-person, phone, and electronic communications, verify demographics and insurance, process payments, and support triage for patient care. Bilingual English/Spanish preferred; MS Office and EMR skills required.