Patient Access & Scheduling Specialist

Westfields Hospital; New Richmond (WI); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Health and dental insurance

401k retirement program

PTO

Disability insurance

FSAs

Education reimbursements

Employee assistance programs

Free parking

Employee recognition

Community discounts

Job summary

Westfields Hospital & Clinic is seeking an individual to support clinic scheduling, registration, and check-in processes. The role includes verifying patient information, insurance, and directing patients to the proper locations, while ensuring forms are completed and HAR records are updated.

The position requires readiness to educate patients about pre-visit instructions, post-visit follow-ups, and managing co-pays.

Qualifications

• High School diploma or equivalent required.
• Minimum one year experience in a hospital/medical clinic setting or equivalent preferred.
• Experience in a customer service setting.
• Experience with Microsoft Word, Excel, Outlook, etc.

Responsibilities

• Accurately and appropriately schedules patients.
• Confirm arrival time, appointment time, and any other applicable instructions.
• Educate patient of any preparation and/or instructions needed prior to procedure.
• Pre-register patients by verifying demographics and insurance coverage.
• Create the Hospital Account Record (HAR).
• Look for existing orders and link them to appointment.
• Monitor and schedule the Referral Workque's as assigned.
• Accurately and appropriately register and check in patients for their appointments.
• Check in patients for their appointments, complete all needed information and direct them to the appropriate location.
• Provide appropriate forms as designated by clinical staff and/or standard practice.
• Receive and enter appropriately all patient forms dropped off for completion.
• Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms.
• Route forms according to standard practice.
• Collects and posts patient co-pays/deductibles/balances consistently and accurately.
• Assists patients with any follow up appointments at check out.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Associate degree (2-year) in related studies

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Westfields Hospital & Clinic is seeking an individual to support clinic scheduling, registration, and check-in processes. The role includes verifying patient information, insurance, and directing patients to the proper locations, while ensuring forms are completed and HAR records are updated.

The position requires readiness to educate patients about pre-visit instructions, post-visit follow-ups, and managing co-pays.