Patient Services & Records Coordinator

Westchester Medical Center Health Network; Town of Mount Pleasant (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a clerical assistant to support day-to-day hospital operations. The role involves patient and family interaction, managing charts, scheduling, and handling routine administrative tasks with accuracy and courtesy.

The position requires strong communication, organizational skills, and the ability to work under pressure in a fast-paced hospital setting. High school diploma or equivalent plus healthcare exposure is expected.

Qualifications

• High school diploma or equivalency with one year hospital/healthcare experience.
• 30 college credits may substitute for one year of experience.
• Strong communication and organizational skills are required.

Responsibilities

• Provides information and directions to patients, families, and visitors.
• Answers telephones, takes messages, and relays inquiries to appropriate staff.
• Maintains patient charts at admission and discharge.
• Maintains appointment calendars and unit files; handles mail distribution.
• Picks up and processes forms and records with accuracy and timeliness.
• Ensures records and forms are complete; makes necessary changes.
• Operates computer applications and hospital information systems as required.
• Maintains clean and safe unit environment; reports equipment issues.
• Assists with basic clerical tasks to support hospital staff and operations.

Skills

Hospital procedures

Record keeping

Organizational skills

Communication

English proficiency

Stress management

Judgment/decision making

Customer service

Accuracy

Tact

Education

High school diploma

30 college credits substitution

Job description

Westchester Medical Center Health Network is seeking a clerical assistant to support day-to-day hospital operations. The role involves patient and family interaction, managing charts, scheduling, and handling routine administrative tasks with accuracy and courtesy.

The position requires strong communication, organizational skills, and the ability to work under pressure in a fast-paced hospital setting. High school diploma or equivalent plus healthcare exposure is expected.