Patient Services & Scheduling Specialist

Proliance Surgeons; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Generous PTO/sick leave

Holiday pay

Life and LTD - company paid

Performance incentives

Flexible schedule

Learning Management System with free C

Job summary

Proliance Surgeons – Orthopedic Specialists of Seattle is seeking a Patient Services Representative to join our front desk team. You will provide exceptional customer service, greet patients, and support daily operations across registration and scheduling with attention to detail and privacy compliance.

The role involves coordinating with medical staff, verifying insurance, recording accurate data in EMR, and handling payments while maintaining a courteous, professional environment.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of front-line public contact experience, preferably in a medical office.
• Medical office experience is preferred but not required.

Responsibilities

• Provide exemplary customer service in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments and verify insurance/referrals; ensure consent forms and patient data are up to date in EMR/practice management software.
• Answer multi-line phone system, screen calls, and route messages to appropriate staff.
• Enter patient health and financial information with high accuracy; maintain privacy per HIPAA and local laws.
• Assist patients with check-in, paperwork, and status updates; communicate appointment status and delays.

Skills

Superior customer service

Strong interpersonal skills

Clear communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Proliance Surgeons – Orthopedic Specialists of Seattle is seeking a Patient Services Representative to join our front desk team. You will provide exceptional customer service, greet patients, and support daily operations across registration and scheduling with attention to detail and privacy compliance.

The role involves coordinating with medical staff, verifying insurance, recording accurate data in EMR, and handling payments while maintaining a courteous, professional environment.