Front Desk Patient Services & Scheduling Specialist

Proliance Surgeons; Bellevue (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Proliance Surgeons seeks a Patient Services Representative to be the welcoming face of the practice. You will greet patients, schedule appointments, verify insurance, collect payments, and support clinical staff with accurate data entry in PM/EMR systems.

You will maintain patient privacy, handle calls, coordinate with medical staff, and adapt to variable hours while delivering exceptional service to patients and families.

Qualifications

• Excellent customer service in person and on the phone.
• Familiarity with front desk duties and scheduling workflows.
• Knowledge of insurance eligibility verification and office policies.
• HIPAA compliance and patient confidentiality.

Responsibilities

• Greet and direct patients and visitors.
• Schedule appointments and verify insurance/ referrals.
• Process payments and post balances due on patient accounts.
• Enter data accurately into PM/EMR and maintain records.

Skills

Superior customer service

Interpersonal skills

HIPAA confidentiality

Time management

Effective communication

Adaptability

Attendance reliability

Typing speed

Independent work

Education

High school diploma or equivalent

Practice Management experience (desired)

Job description

Proliance Surgeons seeks a Patient Services Representative to be the welcoming face of the practice. You will greet patients, schedule appointments, verify insurance, collect payments, and support clinical staff with accurate data entry in PM/EMR systems.

You will maintain patient privacy, handle calls, coordinate with medical staff, and adapt to variable hours while delivering exceptional service to patients and families.