Patient Services Pro & Front Desk Coordinator

Proliance Surgeons; Burien (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Proliance Surgeons seeks a Patient Services Representative to welcome patients, verify information, and coordinate appointments with physicians and clinical staff. The role emphasizes accurate data entry, insurance checks, and compassionate service in a busy clinic.

The candidate will assist with check-in/out, maintain records, and support the surgical/medical team while ensuring privacy and adherence to protocols.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of experience in a medical clinic or surgical office (required).
• Experience with a busy front desk and strong multitasking and organizational skills.
• Experience with paper charts is ideal but not required.

Responsibilities

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments, check in/verify information, ensure consent forms and patient data are up to date in systems.
• Verify insurance eligibility and financial status; identify payor source.
• Enter health and financial information with high accuracy; protect patient privacy.
• Assist patients with check-in, paperwork, and form completion.
• Communicate appointment status, wait times, and cancellations.
• Review records for completeness and physician schedule accuracy.
• Collect co-pays, coinsurances, and balances; post payments.
• Coordinate with medical staff to facilitate patient flow.
• Schedule appointments, conferences, and interpreters as needed.
• Adhere to onboarding policies and handbook guidelines.

Skills

Superior customer service

Interpersonal skills

HIPAA compliance

OSHA/WISHA compliance

Time management

Multitasking

Communication

Customer service excellence

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

Proliance Surgeons seeks a Patient Services Representative to welcome patients, verify information, and coordinate appointments with physicians and clinical staff. The role emphasizes accurate data entry, insurance checks, and compassionate service in a busy clinic.

The candidate will assist with check-in/out, maintain records, and support the surgical/medical team while ensuring privacy and adherence to protocols.