Patient Services & Scheduling Specialist

Summit Health Management; Rocky Hill (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Health Management, operating through Starling Physicians in Connecticut, seeks a Patient Service Representative to greet patients, register them, verify insurance, collect payments, and coordinate scheduling. The role supports multiple offices with strong customer service and accurate data entry.

The ideal candidate will have excellent English communication, basic medical office knowledge, and the ability to multitask in a fast-paced environment.

Qualifications

• Must have excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Knowledge of medical office terminology is preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through registration and provides customer service to patients/families.
• Answers telephone, directs calls, takes messages and delivers to appropriate staff.
• Posts all self-pay charges, collects payments, and provides receipts.
• Accurately reconciles daily payments and deposits.
• Scans insurance cards, processes verifications, and updates patient accounts.
• Schedules appointments accurately and confirms future appointments.
• Commute to satellite offices as needed.

Skills

Customer service

English communication

Multitasking

EHR experience

Education

High School graduate or GED

Associate degree preferred

Heartsaver within 30 days

PSR experience preferred

Tools

EHR systems

Job description

Summit Health Management, operating through Starling Physicians in Connecticut, seeks a Patient Service Representative to greet patients, register them, verify insurance, collect payments, and coordinate scheduling. The role supports multiple offices with strong customer service and accurate data entry.

The ideal candidate will have excellent English communication, basic medical office knowledge, and the ability to multitask in a fast-paced environment.