Patient Experience Coordinator

Summit Health Management; Bloomfield (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Health Management is hiring for a front desk/medical office support role at Starling Physicians. You will greet patients, manage registrations, verify insurance, and assist with scheduling and basic billing tasks.

The position requires strong customer service skills, English communication, and experience with EHR/Practice Management systems. Flexible scheduling and potential office coverage across satellite locations are expected.

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Heartsaver certification within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet visitors and direct them appropriately.
• Maintain efficient patient flow and provide excellent customer service.
• Promptly answer the telephone, direct calls appropriately, take messages and deliver to the appropriate person.
• Inform patients of delays and assist with patient comfort.
• Post self-pay charges, collect payments, and provide receipts.
• Accurately reconcile daily payments.
• Reconcile billing slips to daily schedule.
• Open and close batches, reconcile collections, prepare deposits, and document corrections.
• Scan insurance cards, perform verifications, and update patient accounts.
• Update patient demographics, insurance, HIPAA forms and financial waivers.
• Schedule appointments accurately according to guidelines; use waitlist when applicable.
• Confirm future appointments as needed.
• Review Eligibility and Phone report.
• Schedule and enter orders for diagnostic tests and procedures; follow workflows.
• Work with Patient Care Resources and clinical staff for pre-authorizations.
• Complete referrals and enter into systems.
• Communicate problems or issues to Office Supervisor promptly.
• Perform clerical duties, cover other staff and locations as needed.

Skills

Customer service

Multitasking

English communication

Office administration

EHR systems

Education

High School diploma

Associate degree preferred

Heartsaver certification

PSR experience preferred

Medical office terminology knowledge

Tools

EHR software

Practice management system

Windows OS

Job description

Summit Health Management is hiring for a front desk/medical office support role at Starling Physicians. You will greet patients, manage registrations, verify insurance, and assist with scheduling and basic billing tasks.

The position requires strong customer service skills, English communication, and experience with EHR/Practice Management systems. Flexible scheduling and potential office coverage across satellite locations are expected.