Patient Services Concierge | Front Desk & Scheduling

Summit Health; United States; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

FSA

401k

Job summary

Summit Health, part of VillageMD's network, seeks an experienced patient services representative to greet patients, manage registrations, and ensure a smooth patient flow across multiple sites. You will handle payments, insurance verifications, and scheduling while maintaining high service standards.

The role emphasizes accurate data entry, effective communication, and collaboration with clinical staff to support timely authorizations and referrals.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills required.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management System preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone promptly and directs calls appropriately, delivering messages with proper etiquette.
• Informs patients of delays and assists with patient comfort.
• Posts self-pay charges, collects payments, and reconciles daily payments and schedules.
• Opens and closes batches, reconciles collections, and prepares deposits.
• Scans insurance cards, processes verifications, and updates patient accounts and demographics.
• Schedules appointments and uses waitlists; confirms future appointments as needed.
• Schedules orders for diagnostic tests and procedures and follows workflows.
• Works with other staff to ensure pre-authorizations.
• Completes referrals as required and enters into the system.
• Communicates problems or concerns to the Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Professional demeanor

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health, part of VillageMD's network, seeks an experienced patient services representative to greet patients, manage registrations, and ensure a smooth patient flow across multiple sites. You will handle payments, insurance verifications, and scheduling while maintaining high service standards.

The role emphasizes accurate data entry, effective communication, and collaboration with clinical staff to support timely authorizations and referrals.