Patient Experience Coordinator

Summit Health; Greenwich (CT); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k

Job summary

Summit Health in Greenwich, CT seeks a patient-focused Front Desk / Patient Service Representative to greet visitors, manage registrations, and support patient flow. You will handle scheduling, payments, and basic administration with a focus on exceptional service in a physician-led network.

Role requires strong English communication, multitasking ability, and experience with medical office procedures. This position offers benefits and opportunities to contribute to connected care delivery.

Qualifications

• High School Diploma or GED required; Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use; familiarity with Windows-based environments.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greets visitors and directs them in a friendly, professional manner.
• Maintains efficient patient flow and delivers excellent customer service.
• Answers calls, takes messages, and directs inquiries appropriately.
• Informs patients of delays and assists with comfort during wait times.
• Posts self-pay charges, collects payments, reconciles daily payments.
• Opens/closes batches and reconciles deposits; updates patient accounts.
• Scans insurance cards, verifies insurance, and updates demographics.
• Schedules appointments per guidelines and confirms future visits.
• Works with staff to ensure pre-authorizations and referrals are completed.

Skills

Customer service

Multitasking

Communication (English)

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR systems

Practice Management System

Windows OS

Job description

Summit Health in Greenwich, CT seeks a patient-focused Front Desk / Patient Service Representative to greet visitors, manage registrations, and support patient flow. You will handle scheduling, payments, and basic administration with a focus on exceptional service in a physician-led network.

Role requires strong English communication, multitasking ability, and experience with medical office procedures. This position offers benefits and opportunities to contribute to connected care delivery.