Patient Experience & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; East Petersburg (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine is seeking a Patient Engagement Associate for its Specialty Practices. The role provides patient-centric customer service across phone, chat, and other channels, handling registration, scheduling, and referral navigation.

Ideal candidates have a HS Diploma with 1+ year in customer service or healthcare, experience with EMR/CRM systems, and EPIC schedgistration training. A strong, empathetic, patient-focused approach is essential.

Qualifications

• HS Diploma/GED required.
• 1+ years of customer service, clerical, or healthcare-related experience preferred; 3 years preferred.
• Experience using EMR/CRM systems required.
• Must successfully complete EPIC schedgistration training/tests.
• Associate of Arts or Science

Responsibilities

• Registration and appointment scheduling for patients.
• Respond to marketing campaigns and provide referral navigation.
• Engage with patients via phone, chat and omni-channel platforms with empathy.
• Learn and execute multiple protocols to meet financial and operational targets.

Skills

Customer service

Empathy

Communication

Education

HS Diploma/GED

Associate of Arts or Science

Tools

EMR/CRM systems

EPIC scheduling

Job description

Penn Medicine is seeking a Patient Engagement Associate for its Specialty Practices. The role provides patient-centric customer service across phone, chat, and other channels, handling registration, scheduling, and referral navigation.

Ideal candidates have a HS Diploma with 1+ year in customer service or healthcare, experience with EMR/CRM systems, and EPIC schedgistration training. A strong, empathetic, patient-focused approach is essential.