Patient Services & Scheduling Specialist

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Job summary

Penn Medicine Washington Square is seeking a Patient Services Coordinator to support patient flow, registration, appointment scheduling, and referrals in a fast-paced outpatient setting. This role emphasizes patient-centered care and accurate front-end processes.

As the liaison between staff and management, you will help maintain schedules, ensure HIPAA compliance, collect copays, verify insurance, and uphold high standards of service.

Qualifications

• Associate's or Bachelor's degree preferred; EMR training/tests required.
• High school diploma with 3+ years medical office experience.
• Experience with patient registration, scheduling and insurance verification.

Responsibilities

• Assist manager/physicians to maintain patient focus and high-quality care.
• Check in/out, patient registration, appointment scheduling, referrals/pre-authorizations.
• Oversee daily schedule and operations of assigned area/group.
• Generate financial and operational reports and monitor performance.
• Communicate between group and management.
• Handle patient flow, copays, insurance cards, and admissions in EMR.

Skills

Patient service focus

Scheduling appointments

EMR proficiency

Medical office experience

Communication skills

Education

Associate's Degree or Bachelor's Degree preferred

High School Diploma/GED with 3+ years medical office experience

EMR training/tests

Tools

EMR systems

Job description

Penn Medicine Washington Square is seeking a Patient Services Coordinator to support patient flow, registration, appointment scheduling, and referrals in a fast-paced outpatient setting. This role emphasizes patient-centered care and accurate front-end processes.

As the liaison between staff and management, you will help maintain schedules, ensure HIPAA compliance, collect copays, verify insurance, and uphold high standards of service.