Patient Engagement & Scheduling Specialist

Penn Medicine; East Petersburg (Lancaster County); On-site; USD 32,000 - 46,000; Full time

Job summary

Penn Medicine is seeking a Patient Engagement Associate to provide patient-centric service through phone, chat, and other channels for its Specialty Practices. You will handle registration, scheduling, referrals, and clinical communications, learning multiple protocols with empathy and professionalism.

The role emphasizes collaboration, attention to productivity, and alignment with Penn Medicine Core Values in a dynamic, patient-focused environment.

Qualifications

• HS diploma or GED required.
• 1+ years of customer service, clerical, or healthcare experience preferred; 3 years preferred.
• Experience using EMR/CRM systems required; EPIC schedgistration training/tests required.
• Associate of Arts or Science

Responsibilities

• Provide patient-centric customer service via phone, chat and omni-channel platforms.
• Assist with registration, appointment scheduling, referrals, and other clinical communications.
• Demonstrate Penn Medicine Core Values and a patient-centric attitude in a collaborative team setting.

Skills

Customer service

Empathy

Education

High School Diploma or GED

Associate degree (Arts or Sciences)

Tools

EMR/CRM systems

Job description

Penn Medicine is seeking a Patient Engagement Associate to provide patient-centric service through phone, chat, and other channels for its Specialty Practices. You will handle registration, scheduling, referrals, and clinical communications, learning multiple protocols with empathy and professionalism.

The role emphasizes collaboration, attention to productivity, and alignment with Penn Medicine Core Values in a dynamic, patient-focused environment.