Patient Services & Scheduling Specialist

GBMC HealthCare; Owings Mills (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Owings Mills, MD seeks a clerical assistant to support practice operations. You will perform customer service, manage calls, scheduling, registration, and copay collections.

Responsibilities include greeting visitors, scheduling appointments, data entry for demographics and insurance, verifying information, assisting with MyChart registration, handling high call volume, and processing referrals, faxes, and medical records routing.

Qualifications

• High School diploma or GED or equivalent.
• 6 months of related clerical experience preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Receives and screens visitors and telephone calls; responds to inquiries per policies.
• Schedules patient appointments and performs data entry for demographics and insurance.
• Verifies insurance information and requests referrals as needed.
• Assists patients with MyChart registration.
• Manages high volume of telephone calls and routes messages to providers.
• Maintains patient records by scanning and organizing documents.

Skills

Customer service

Medical terminology

Written & verbal communication

Arithmetic calculations

Organization & prioritization

Phone volume management

Education

High School diploma or GED

Tools

EPIC

Job description

GBMC HealthCare in Owings Mills, MD seeks a clerical assistant to support practice operations. You will perform customer service, manage calls, scheduling, registration, and copay collections.

Responsibilities include greeting visitors, scheduling appointments, data entry for demographics and insurance, verifying information, assisting with MyChart registration, handling high call volume, and processing referrals, faxes, and medical records routing.