Patient Services Coordinator

GBMC HealthCare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare in Baltimore is seeking a clerical support specialist to assist practice operations. You will greet patients, schedule appointments, verify coverage, and support patients with MyChart access. This role requires strong communication skills and the ability to process multiple tasks efficiently.

Compliance with GBMC values and accuracy in data entry are essential as you support registration, copay collections, and referrals across multiple practices.

Qualifications

• Customer service experience is required.
• Knowledge of medical terminology is preferred.
• Strong written and oral communication skills.
• Ability to perform simple arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and high call volumes.

Responsibilities

• Receives and screens visitors and telephone calls; relays information and references policies.
• Schedules patient appointments and enters demographic and insurance data.
• Verifies insurance and referrals prior to visits.
• Assists patients with MyChart registration.
• Manages high volume of telephone calls and routes to providers.
• Collects co-pays and processes payments; performs basic tracking and deposits.
• Coordinates referrals and preauthorizations with insurers.

Skills

Customer service

Medical terminology

Written communication

Arithmetic

Task organization

Phone multitasking

Education

High School diploma or GED

Job description

GBMC HealthCare in Baltimore is seeking a clerical support specialist to assist practice operations. You will greet patients, schedule appointments, verify coverage, and support patients with MyChart access. This role requires strong communication skills and the ability to process multiple tasks efficiently.

Compliance with GBMC values and accuracy in data entry are essential as you support registration, copay collections, and referrals across multiple practices.