Patient Services & Scheduling Specialist

The US Oncology Network; Ocala (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Short-term & Long-term disability

Generous PTO

Job summary

The US Oncology Network is seeking a professional Front Desk Receptionist to warmly greet patients and visitors, collect and verify insurance information, and coordinate with clinical staff in a fast-paced oncology setting.

You will manage check-ins, verify demographics, collect co-pays and balances, and answer a high-volume of phone inquiries while maintaining accuracy and empathy for patients navigating complex schedules and treatments.

Qualifications

• High school diploma or equivalent required.
• At least 18 months front medical office receptionist experience with insurance forms and scheduling software required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
• Answers phone calls in a prompt, courteous, professional manner; screens and responds to questions; routes to appropriate personnel or takes messages.
• Contacts clinic personnel as appropriate and pages clinic staff as needed.
• Records patient cancellations and missed appointments; reschedules appointments and notes in patient chart.
• Schedules CT, PET scans once approved by insurance.
• Provides general administrative support by scanning/filing charts and forms; maintains lobby area and supplies.
• Adheres to confidentiality and HIPAA laws; handles patient records appropriately.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

The US Oncology Network is seeking a professional Front Desk Receptionist to warmly greet patients and visitors, collect and verify insurance information, and coordinate with clinical staff in a fast-paced oncology setting.

You will manage check-ins, verify demographics, collect co-pays and balances, and answer a high-volume of phone inquiries while maintaining accuracy and empathy for patients navigating complex schedules and treatments.