Healthcare Scheduler & Patient Concierge

US Oncology Inc.; Columbus (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

US Oncology Inc. is seeking an entry-level Front Office Scheduler to handle patient appointments, calls, and basic insurance coordination in a busy clinic. You will serve as a liaison between patients and medical staff, ensuring accurate documentation and smooth scheduling.

Responsibilities include confirming appointments, collecting co-pays, coordinating referrals, and maintaining confidentiality while supporting office workflows with proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required; entry level with 0-3 years in a medical office preferred.
• Knowledge of medical terminology and coding a plus.
• Excellent written and verbal communication skills required.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel) required.

Responsibilities

• Answers all incoming calls; directs to appropriate personnel.
• Schedules new patients, referrals, and returning patients in the system.
• Cancels/reschedules appointments according to physician schedule changes.
• Obtains insurance authorization and related referrals in EMR.
• Collects co-pays, deductibles and other out-of-pocket amounts.
• Maintains scheduling templates for physician meetings and satellite schedules.
• Arranges for financial counseling as needed.
• Protects patient confidentiality and adheres to policies.
• Prepares correspondence, memos and forms as requested.
• May schedule outpatient appointments/tests/surgeries and hospital admissions with pre-certification.
• May follow up on pre-operative tests and post-operative follow ups.
• Basic understanding of medical terminology for tests and procedures.

Skills

Communication skills

Microsoft Office

Medical terminology

Written communication

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

US Oncology Inc. is seeking an entry-level Front Office Scheduler to handle patient appointments, calls, and basic insurance coordination in a busy clinic. You will serve as a liaison between patients and medical staff, ensuring accurate documentation and smooth scheduling.

Responsibilities include confirming appointments, collecting co-pays, coordinating referrals, and maintaining confidentiality while supporting office workflows with proficiency in Microsoft Office.