Patient Services & Scheduling Specialist

American Oncology Network, Inc.; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and financial transactions across oncology clinics.

You will verify patient information, post payments, and ensure accurate documentation while delivering exceptional customer service. The role involves coordinating appointments, assisting physicians, and maintaining EMR records with a focus on accuracy and privacy.

Qualifications

• High School Diploma required; an Associate's degree is preferred.
• Minimum 1 year experience in a healthcare setting; physician office experience preferred.
• Demonstrated customer service focus with strong attention to detail and multitasking ability.

Responsibilities

• Greet patients and caregivers, check in per policy, verify identity, and document arrival in EMR.
• Schedule and manage patient appointments, follow physician orders, and coordinate changes across locations.
• Maintain and update patient charts in the EMR; handle medical records requests in compliance with HIPAA.
• Process patient payments and co-pays, balance cash drawers, and notify Financial Counselors of changes.
• Provide coverage across Patient Services stations and support multi-site operations as needed.

Skills

Interpersonal communication

Critical thinking

Organizational skills

Multitasking

MS Office proficiency

Education

High School Diploma

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

American Oncology Network, Inc. is seeking a Patient Services Specialist to deliver front-end patient support, manage intake, scheduling, records, and financial transactions across oncology clinics.

You will verify patient information, post payments, and ensure accurate documentation while delivering exceptional customer service. The role involves coordinating appointments, assisting physicians, and maintaining EMR records with a focus on accuracy and privacy.