Patient Services Concierge & Scheduling Specialist

The US Oncology Network; Salem (VA); On-site; USD 16,000 - 25,000; Full time

Job summary

The US Oncology Network is seeking a receptionist to professionally greet patients and families in a clinic setting in Virginia. You will check in patients, collect forms and co-pays, and route calls to clinical staff while maintaining strict confidentiality and HIPAA compliance.

Responsibilities include scheduling follow-up appointments, providing directions and paperwork, and ensuring an orderly lobby and accurate patient records.

Qualifications

• High school diploma or equivalent required.
• Some receptionist or office experience preferred.
• Proficiency with computer systems including Microsoft Outlook, Word and Excel.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability and commitment to quality in daily work.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms; updates demographics and insurance information.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes to appropriate personnel or takes messages.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides appointment details such as time, location, directions, and instruction sheets.
• Maintains confidentiality and HIPAA compliance with regards to patient records.

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The US Oncology Network is seeking a receptionist to professionally greet patients and families in a clinic setting in Virginia. You will check in patients, collect forms and co-pays, and route calls to clinical staff while maintaining strict confidentiality and HIPAA compliance.

Responsibilities include scheduling follow-up appointments, providing directions and paperwork, and ensuring an orderly lobby and accurate patient records.