Patient Access & Scheduling Specialist

US Oncology Network-wide Career Opportunities; Roanoke (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

US Oncology Network-wide Career Opportunities is seeking a front office receptionist to greet patients, schedule appointments, collect co-pays, and update patient records. The role requires strong Microsoft Office skills and prior medical office experience, with an emphasis on accuracy and confidentiality.

The position involves daily interaction with patients, medical staff, and referring physicians, and requires punctuality, professionalism, and the ability to handle multiple tasks efficiently

Qualifications

• High School diploma or equivalent required.
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice's personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances.
• Provides receipts.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.

Skills

Front desk receptionist experience

Microsoft Office proficiency

Communication skills

Education

High School diploma or equivalent

Tools

Scheduling software

Microsoft Excel

Microsoft Word

Outlook

Job description

US Oncology Network-wide Career Opportunities is seeking a front office receptionist to greet patients, schedule appointments, collect co-pays, and update patient records. The role requires strong Microsoft Office skills and prior medical office experience, with an emphasis on accuracy and confidentiality.

The position involves daily interaction with patients, medical staff, and referring physicians, and requires punctuality, professionalism, and the ability to handle multiple tasks efficiently