Patient Services Specialist — Front Desk & Scheduling

US Oncology Inc.; Roanoke (VA); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

US Oncology Inc. is seeking a professional front desk receptionist to greet patients and visitors, collect insurance information and co-pays, and coordinate with clinical staff.

The role includes answering calls, processing paperwork, and scheduling procedures in a compliant, confidential environment. The ideal candidate has at least 18 months of front medical office receptionist experience with insurance forms and scheduling software, and proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.

Responsibilities

• Greets patients and visitors in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Collects co-pays and balances and provides receipts.
• Answers phone calls in a prompt, courteous, professional manner.
• Schedules all CT (CAT) scans and PET scans when approved by insurance.
• Maintains confidentiality per HIPAA laws and guidelines.

Skills

Front desk receptionist

Customer service

Phone handling

Scheduling

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

US Oncology Inc. is seeking a professional front desk receptionist to greet patients and visitors, collect insurance information and co-pays, and coordinate with clinical staff.

The role includes answering calls, processing paperwork, and scheduling procedures in a compliant, confidential environment. The ideal candidate has at least 18 months of front medical office receptionist experience with insurance forms and scheduling software, and proficiency in Microsoft Office.