Patient Services & Scheduling Specialist

Community Care Physicians; Niverville (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

Retirement Plan

Job summary

Community Care Physicians in Albany is seeking a full-time Patient Support Specialist to join our Family Medicine team. This 40-hour/week role operates Monday–Friday, 8:00am–4:30pm, with a potential $1,000 recruitment bonus.

Ideal candidates bring strong customer service, medical office familiarity, and reliable scheduling/communications skills. Responsibilities include greeting patients, handling calls, scheduling visits, processing forms, and verifying insurance details to ensure smooth daily

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary.

Skills

Customer service

Interpersonal skills

Computer skills

Confidentiality

Medical terminology knowledge

Education

High school diploma or equivalent

Job description

Community Care Physicians in Albany is seeking a full-time Patient Support Specialist to join our Family Medicine team. This 40-hour/week role operates Monday–Friday, 8:00am–4:30pm, with a potential $1,000 recruitment bonus.

Ideal candidates bring strong customer service, medical office familiarity, and reliable scheduling/communications skills. Responsibilities include greeting patients, handling calls, scheduling visits, processing forms, and verifying insurance details to ensure smooth daily