Patient Support & Scheduling Specialist

Community Care Physicians; Guilderland Center (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

Total rewards package

Job summary

Community Care Physicians in Albany seeks a full-time Patient Support Specialist to join our Family Medicine team. The role covers patient check-in, appointment scheduling, and coordinating daily provider schedules.

The ideal candidate has excellent customer service skills, background in medical office work, and proficiency with standard office software. Compensation includes a $1,000 recruitment/retention bonus and a comprehensive benefits package.

Qualifications

• High school graduate with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills and familiarity with medical terminology.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Interpersonal skills

Computer skills

Medical terminology

Education

High school diploma

Tools

Microsoft Office

Job description

Community Care Physicians in Albany seeks a full-time Patient Support Specialist to join our Family Medicine team. The role covers patient check-in, appointment scheduling, and coordinating daily provider schedules.

The ideal candidate has excellent customer service skills, background in medical office work, and proficiency with standard office software. Compensation includes a $1,000 recruitment/retention bonus and a comprehensive benefits package.