Patient Experience & Scheduling Specialist

Community Care Physicians; West Sand Lake (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

Job summary

Community Care Physicians’ Albany Family Medicine office is hiring a full-time Patient Support Specialist to join the team. This 40-hour/week role runs Monday–Friday, 8:00 am–4:30 pm, with a focus on friendly patient service and smooth front-desk operations.

Responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, and maintaining the practice's daily flow. A $1,000 recruitment/retention bonus is offered, with competitive benefits in a

Qualifications

• High school graduate or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to establish cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive.
• Process incoming calls/messages per office policy.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Interpersonal skills

Computer skills

Medical terminology

Office procedures

Confidentiality

Education

High school graduate or equivalent

Job description

Community Care Physicians’ Albany Family Medicine office is hiring a full-time Patient Support Specialist to join the team. This 40-hour/week role runs Monday–Friday, 8:00 am–4:30 pm, with a focus on friendly patient service and smooth front-desk operations.

Responsibilities include greeting patients, verifying insurance, scheduling appointments, handling calls, and maintaining the practice's daily flow. A $1,000 recruitment/retention bonus is offered, with competitive benefits in a