Patient Experience & Scheduling Specialist

Community Care Physicians; Averill Park (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment/retention bonus up to $1,0

Total rewards package: medical, dental

Job summary

Community Care Physicians is hiring a full-time Patient Support Specialist for the Albany Family Medicine office. This 40-hour week runs Monday–Friday, 8:00am–4:30pm, with a $1,000 recruitment/retention bonus potential.

The role emphasizes superior customer service in a medical setting and replaces the former Medical Secretary position. Responsibilities include greeting patients, handling calls, scheduling primary and follow-up appointments, obtaining waiver signatures, and maintaining provider

Qualifications

• High school diploma or equivalent; additional education desirable.
• Clerical experience in a medical practice preferred.
• Strong computer skills required.
• Knowledge of medical terminology and office procedures preferred.
• Maintain strict confidentiality and discretion.

Responsibilities

• Greet and check in patients as they arrive.
• Handle incoming calls/messages per office policy.
• Schedule patient appointments per access-to-care protocols.
• Schedule follow-up appointments as directed by providers.
• Obtain patient signatures for waivers per insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow and throughput.
• Verify insurance coverage and demographic information at visits.

Skills

Customer service

Interpersonal skills

Scheduling

Phone etiquette

Confidentiality

Education

High school diploma or equivalent

Clerical experience in medical practice

Strong computer skills

Knowledge of medical terminology

Maintaining patient confidentiality

Job description

Community Care Physicians is hiring a full-time Patient Support Specialist for the Albany Family Medicine office. This 40-hour week runs Monday–Friday, 8:00am–4:30pm, with a $1,000 recruitment/retention bonus potential.

The role emphasizes superior customer service in a medical setting and replaces the former Medical Secretary position. Responsibilities include greeting patients, handling calls, scheduling primary and follow-up appointments, obtaining waiver signatures, and maintaining provider