Patient Support & Scheduling Specialist - Medical Office

Community Care Physicians; Rexford (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment and retention bonus

Job summary

Community Care Physicians is hiring a full-time Patient Support Specialist in our Albany Family Medicine office. The role is 40 hours per week, Monday through Friday, 8:00am to 4:30pm.

The ideal candidate will deliver superior customer service in a medical setting, with responsibilities including greeting patients, scheduling, phone triage, and verifying insurance information. A $1,000 recruitment/retention bonus is available and compensation ranges from $18 to $24 per hour.

Qualifications

• High school diploma or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to communicate effectively with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greet and check in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Medical terminology

Computer skills

Interpersonal skills

Confidentiality

Teamwork

Education

High school diploma

Job description

Community Care Physicians is hiring a full-time Patient Support Specialist in our Albany Family Medicine office. The role is 40 hours per week, Monday through Friday, 8:00am to 4:30pm.

The ideal candidate will deliver superior customer service in a medical setting, with responsibilities including greeting patients, scheduling, phone triage, and verifying insurance information. A $1,000 recruitment/retention bonus is available and compensation ranges from $18 to $24 per hour.