Patient Access & Scheduling Specialist

Community Care Physicians; Feura Bush (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

Insurance package

Paid holidays

Paid time off

Retirement plan

Job summary

Community Care Physicians is hiring a full-time Patient Support Specialist for our Albany Family Medicine office. The role is 40 hours per week, Monday through Friday, 8:00am–4:30pm, with a recruitment and retention bonus available.

The ideal candidate will provide superior customer service, ideally with medical office experience. This position evolved from a Medical Secretary and offers a comprehensive total rewards package including health and retirement benefits.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greet and check in patients when they arrive at the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary.

Skills

Customer service

Interpersonal skills

Confidentiality

Medical terminology

Clerical experience

Education

High School Diploma or Equivalent

Job description

Community Care Physicians is hiring a full-time Patient Support Specialist for our Albany Family Medicine office. The role is 40 hours per week, Monday through Friday, 8:00am–4:30pm, with a recruitment and retention bonus available.

The ideal candidate will provide superior customer service, ideally with medical office experience. This position evolved from a Medical Secretary and offers a comprehensive total rewards package including health and retirement benefits.