Patient Services & Scheduling Specialist

shm; Newington (CT); On-site; USD 34,000 - 52,000; Full time

Job summary

Starling Physicians is hiring for a clerical role in a physician-led network. You will greet visitors, guide patients through registration, manage the scheduling process, and support billing and medical records tasks within a fast-paced environment.

You will communicate in English, handle multitasking across front-desk duties, and assist with insurance verifications and document intake while supporting a collaborative care team.

Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Heartsaver within 30 days of hire.
• PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Knowledge of medical office terminology is preferred.
• Basic proficiency with standard office software and Windows environments.
• Experience with EHR and practice management systems is preferred.

Responsibilities

• Greet visitors and patients, directing them professionally.
• Manage patient flow during registration and deliver excellent service.
• Answer calls promptly and route to the right person with proper etiquette.
• Inform patients of delays and assist with comfort.
• Process, post, and reconcile self-pay charges and payments.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify coverage, update patient accounts.
• Schedule and confirm appointments per guidelines; review eligibility.
• Enter orders for tests and procedures following workflows.
• Coordinate pre-authorizations with care resources and clinicians.
• Communicate issues to Office Supervisor/Manager promptly.

Skills

Customer service

English communication

Multitasking

Medical office knowledge

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR systems

Practice Management System

Job description

Starling Physicians is hiring for a clerical role in a physician-led network. You will greet visitors, guide patients through registration, manage the scheduling process, and support billing and medical records tasks within a fast-paced environment.

You will communicate in English, handle multitasking across front-desk duties, and assist with insurance verifications and document intake while supporting a collaborative care team.